FAQ

Our jewelry designs are created using recycled metals, including sterling silver and brass.  All scrap that occurs in the creating process is refined to use again as well. 

All designs are handmade in our Stony Brook, NY studio. Please allow approximately ten business days to create your jewelry. Many designs are in stock and can be shipped out immediately. Of course, we cater to special or rush requests. Just email us at info@susanrodgersdesigns.com and we will accommodate your request as best we can!   

All designs are ready for gift giving!  Your jewelry will arrive in a recycled craft jewelry box with our logo hot sealed with dried leaf on the top of the box. 

We will gladly include a card with your sentiments. Simply indicate in the comments box that it is a gift and what you would like us to place on the notecard. 

Sales tax applies only to orders placed within New York State.  The sales tax will automatically be applied at time of check out. 

Quality and attention to detail is of the utmost importance at Susan Rodgers Designs.  If for some reason you are unsatisfied, exchanges are accepted for online store credit within 14 days of receipt.  

Jewelry must be returned in the original packaging and in the original condition.  A credit will be sent through email upon receipt of the item in the studio.  Shop credits have no expiration date. 

If one of our designs is purchased from one of our amazing galleries that carry our work, the item must be returned  to the gallery and are subject to their return policy.  

Kindly email us at info@susanrodgersdesigns.com to arrange your return and be supplied with the return authorization number. Shipping charges are non-refundable (unless special shipping is required, we offer free 1st class USPS shipping). 

We take pride in our customer service! If your jewelry design arrives in an unsatisfactory condition or requires repair,  please contact us at info@susanrodgersdesigns.com and we will be happy to assist you. 

There will be no repair fee on designs that require repair within 60 days of purchase.  After sixty days following receipt of your jewelry, repairs begin at $ 25.00. The cost of repair is dependent on the work required for the repair.  If the repair is more than  $25.00, we will contact you via email to provide the cost of the repair and authorization 

The best way to avoid tarnishing all jewelry is to minimize exposure to air when it is not being worn by storing in a jewelry box ( a not  as glamorous alternative is  a plastic sealed bag - it works great! ).